Identified - Momentan haben wir urlaubs- und krankheitsbedingt personelle Engpässe in unserem Support, die wir leider nicht komplett durch anderes Personal abfangen können. Hierdurch entstehen höhere Abarbeitungs- und Antwortzeiten.
Um die Abarbeitung der Anfragen zu optimieren müssen wir leider vorübergehend den Support-Chat (https://chat.drehpunkt.support) deaktivieren und die Support-Rufnummer direkt an die Support-Mailbox weiterleiten.
Sobald der Personalstand sich normalisiert hat werden wir Sie erneut informieren.
Vielen Dank für Ihr Verständnis und Ihre Unterstützung!
__________
At the moment we have staff shortages in our support due to holidays and illness, which unfortunately we cannot completely absorb with other staff. This results in higher processing and response times.
In order to optimize the processing of inquiries, we unfortunately have to temporarily deactivate the support chat (https://chat.drehpunkt.support) and forward the support number directly to the support mailbox.
As soon as the number of employees has normalized, we will inform you again.
Thank you for your understanding and support!
Aug 20, 2025 - 16:08 CEST
Update - Wir haben den Fehler des WindFax Systems beheben können. Die Oltec-Anlagen versenden dadurch wieder Störungsmeldungen. Beim Mita-Alarm-Server sind wir weiterhin an einer Lösungsfindung und melden uns, sofern wir das Problem beseitigen konnten.
We have been able to rectify the error in the WindFax system. The Oltec systems are now sending fault messages again. We are still working on a solution for the Mita alarm server and will let you know if we have been able to resolve the problem.
Feb 10, 2025 - 15:25 CET
Investigating - Unser WindFax- und Mita-Alarm-Server versendet aktuell keine Alarme. Wir prüfen den Ausfall und melden uns, sobald wir nähere Informationen haben.
Our WindFax and Mita alarm server is currently not sending any alarms. We are investigating the outage and will get back to you as soon as we have more information.
Dec 27, 2024 - 08:50 CET
DrehPunkt GmbH
Degraded Performance
90 days ago
100.0
% uptime
Today
Hotline
Operational
90 days ago
100.0
% uptime
Today
Support-System
Degraded Performance
90 days ago
100.0
% uptime
Today
Telefonsystem
Degraded Performance
90 days ago
100.0
% uptime
Today
Website rotorsoft.de
Operational
90 days ago
100.0
% uptime
Today
Allgemeine Systeme
Operational
90 days ago
100.0
% uptime
Today
Mail-Versand (SMTP über 1&1 IONOS)
?
Operational
90 days ago
100.0
% uptime
Today
Mail-Versand (SMTP über DomainFactory)
Operational
90 days ago
100.0
% uptime
Today
Mail-Versand (SMTP über rotorsoft.email)
?
Operational
90 days ago
100.0
% uptime
Today
ROTORsoft VPN
Operational
90 days ago
100.0
% uptime
Today
SMS-Gateway
Operational
90 days ago
100.0
% uptime
Today
EisMan-Tool
Operational
90 days ago
100.0
% uptime
Today
Quantec Datenbank
?
Operational
90 days ago
100.0
% uptime
Today
WindFax Alarm-Server
Operational
90 days ago
100.0
% uptime
Today
Mita Alarm-Server
Operational
90 days ago
100.0
% uptime
Today
Threema-API
Operational
90 days ago
100.0
% uptime
Today
Hosting-System
Operational
90 days ago
100.0
% uptime
Today
Hosting - ROTORsoft 1
Operational
90 days ago
100.0
% uptime
Today
Hosting - ROTORsoft 2
Operational
90 days ago
100.0
% uptime
Today
Hosting - API (SOAP v1)
Operational
90 days ago
100.0
% uptime
Today
Hosting - API (SOAP v2)
Operational
90 days ago
100.0
% uptime
Today
Housing-Systeme
Operational
90 days ago
100.0
% uptime
Today
Housing-Systeme
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 21, 2025
No incidents reported today.
Aug 20, 2025
Unresolved incident: ☎️ personeller Engpass im Support | Staff shortage in support.