Investigating - Wir werden am 06.11.2024 von 10:00 bis 13:00 Uhr (MEZ) Update-Arbeiten an Ihrem ROTORsoft-System vornehmen. In dieser Zeit kann es zu Einschränkungen in der Erreichbarkeit kommen.
Nov 06, 2024 - 10:00 CET
Investigating - Momentan haben wir krankheitsbedingt personelle Engpässe in unserem Support, die wir leider nicht komplett durch anderes Personal abfangen können. Hierdurch entstehen höhere Abarbeitungs- und Antwortzeiten.
Um die Abarbeitung der Anfragen zu optimieren ist der Support-Chat (https://chat.drehpunkt.support) deaktiviert und die Support-Rufnummer nur Vormittags sowie am frühen Nachmittag besetzt - außerhalb dieser Zeiten werden Anrufe direkt an die Support-Mailbox weitergeleitet.
Sobald der Personalstand sich normalisiert hat werden wir Sie erneut informieren.
Vielen Dank für Ihr Verständnis und Ihre Unterstützung!
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We are currently experiencing staff shortages in our support team due to illness, which we are unfortunately unable to cover completely with other staff. This results in longer processing and response times.
In order to optimise the processing of enquiries, the support chat (https://chat.drehpunkt.support) is deactivated and the support telephone number is only manned in the morning and early afternoon - outside these times, calls are forwarded directly to the support mailbox.
We will inform you again as soon as the number of staff has normalised.
Thank you for your understanding and support!
Oct 29, 2024 - 15:54 CET
DrehPunkt GmbH
Operational
90 days ago
99.73
% uptime
Today
Hotline
Operational
90 days ago
100.0
% uptime
Today
Support-System
Operational
90 days ago
98.94
% uptime
Today
Telefonsystem
Operational
90 days ago
100.0
% uptime
Today
Website rotorsoft.de
Operational
90 days ago
100.0
% uptime
Today
Allgemeine Systeme
Operational
90 days ago
99.11
% uptime
Today
Mail-Versand (SMTP über 1&1 IONOS)
?
Operational
90 days ago
91.18
% uptime
Today
Mail-Versand (SMTP über DomainFactory)
Operational
90 days ago
100.0
% uptime
Today
Mail-Versand (SMTP über rotorsoft.email)
?
Operational
90 days ago
100.0
% uptime
Today
ROTORsoft VPN
Operational
90 days ago
100.0
% uptime
Today
SMS-Gateway
Operational
90 days ago
100.0
% uptime
Today
EisMan-Tool
Operational
90 days ago
100.0
% uptime
Today
Quantec Datenbank
?
Operational
90 days ago
100.0
% uptime
Today
WindFax Alarm-Server
Operational
90 days ago
100.0
% uptime
Today
Mita Alarm-Server
Operational
90 days ago
100.0
% uptime
Today
Threema-API
Operational
90 days ago
100.0
% uptime
Today
Hosting-System
Operational
90 days ago
99.66
% uptime
Today
Hosting - ROTORsoft 1
Operational
90 days ago
99.66
% uptime
Today
Hosting - ROTORsoft 2
Operational
90 days ago
99.66
% uptime
Today
Hosting - API (SOAP v1)
Operational
90 days ago
99.66
% uptime
Today
Hosting - API (SOAP v2)
Operational
90 days ago
99.66
% uptime
Today
Housing-Systeme
Operational
90 days ago
99.89
% uptime
Today
Housing-Systeme
Operational
90 days ago
99.89
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.